FREQUENTLY ASKED QUESTIONS

When submitting camera ready artwork to us for printing, we require you send files with these tasks taken into consideration, so that your print order prints well with no error. 

General Rule of Thumb All files should be saved CMYK, not RBG 

We accept PDF, JPEG, Packaged Zip files, AI, PSD or INDD files. Send files to us exactly the size you are ordering: ex: if you are ordering a 4″ x 6 ” flier, we do not accept a 23 ” x 16 ” file. We need art to be properly sized so there are no scaling/quality issues. 

Catalogs/Booklets/Magazines 

All files should have a minimum of 0.125 bleed settings applied during design and all backgrounds used, should extend beyond the final artboard size for clean cutting. 

We recommend you send all work with Crop marks (and bleeds 0.125). Crop marks are not mandatory, but they are helpful for you and us, to know exactly where the printing will be cut. 

WE PRINT using water and uv based inks 
on the high quality paper sourced from mills around the globe Print all of our orders using a 4-colour process, meaning we mix cyan, magenta, yellow and black to print full colour. We do not suggest: 
Applying borders on any print job, unless you have a minimum margin of 1 inch.
Ordering UV coating if you wish to write on, UV Coating is not a writing surface. 
General Policy and Information 

What are your return/print policies?

Since each order is unique to each customer, it has no resale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will reprint the order. No Refunds or Credit.

Customers must notify MAYS/VPC/VPG within 5 business days of order acceptance to notify of any defects discovered in the ordered product.  In order to receive replacement the customer must return 100% of the received product within a 10 day window (at their own expense) from the time when the delivery was received.

All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.Please note that any short run order of 1000 pieces or less may run digitally, and may not have any aqueous coatings. The digital press has been calibrated to the same standards as our Heidelberg presses and as a result you will receive a very identical quality product.

How long does does a piece of mail take to get to someone?

Rule of thumb for mailing: 

Does Mays Multimedia have any government issued codes?

Yes! Mays Multimedia has been issued the following NAICS Codes:

PRINTING: 323111, 3232113, 323117, 323120
DESIGN: 541430, 541810
SIGN MANUFACTURING: 339950, 339999